HR On Demand (HROD) Service

We recognise that every business has unique HR requirements. Our HROD model ensures you get professional HR assistance exactly when it’s needed.

Our flexible HROD Service, billed by the hour, is designed to give you complete control over your HR costs. You’re not tied down to fixed retainer fees or lengthy contracts. Instead, you have the ability to tap into our HR expertise whenever required. You only pay for the actual service hours used, making it a preferred choice for some of our small business partners.

What’s Included?

HR Advice: We guide you with HR Advice to handle any scenario across the entire Employee Lifecycle.
HR Administration: We craft all necessary letters and documents pertinent to HR Cases.
HR Policies: We equip you with essential HR Policies.
HR Contracts: We furnish you with bespoke employment contracts, tailored to your business needs.
HR Projects: We’re at your service to provide expert guidance on unique project work that influences your organisation and aligns with your specific requirements.

Who is this service for?

This service is for employers who are in need of assistance from a HR Consultant but who prefer to opt for a short-term solution. They understand that this is a more responsive service, designed to tackle issues as and when they arise, and acknowledge that it may be more expensive in the long run compared to more comprehensive outsourcing packages. Alternatively, they may have a specific project that they require the services of an external HR Consultant to assist with for example managing a redundancy process or an appeal.

Employers with fewer than five employees may wish to find out more information about our HR Starter Package (HR in a Box) available here.

Employers who are seeking an all-inclusive service with a fixed monthly fee and have more than five employees may wish to find out more information about our HR Unlimited Service available here.

What do we need from you?

Firstly, we’d like you to schedule a call with one of our HR Consultant’s, please click here. This will allow us to understand your specific needs and ensure that we’re the right fit for you.

If we find that your needs are outside our area of expertise, don’t worry. We’ll connect you with the appropriate expert from our broad network. This service is complimentary as we enjoy bringing people together.

Finally, we’ll need your agreement to our business terms to allow us to act for your business.

What exactly are HROD Credits?

We offer two distinct types of support through our credits system – Silver and Gold.

Silver Credits: These can be redeemed for remote services only. For instance, we can provide advice on a grievance remotely, but the Line Manager would conduct the hearing.

Gold Credits: These can be redeemed for both on-site and remote services. For instance, we can chair a grievance hearing at your location.

Our credits system is designed to provide you with quick and flexible access to advice as and when needed.

Moreover, it ensures that you receive every minute that you pay for – one credit equates to one hour of access to our services.

How much do credits cost?

The prices provided here serve as a reference. Our sales team will engage in a more comprehensive discussion with you about these.

What do you mean by across
all areas of the Employee Lifecycle?

The employee lifecycle is the series of stages an employee goes through during their time with your organisation, from recruitment and onboarding to development, retention, and eventually, offboarding.

The list below provides a non-exhaustive list of areas you may wish for our Consultants to support with:

Interview Assistance: Supporting hiring managers during interviews.

Probation Periods: A test phase for new hires to determine their suitability for the role.

Induction: The procedure of welcoming a new employee to the company and their position.

Consultation to Alter Terms and Conditions: Conversations about modifying an employee’s contract.

Employee Consultation: Discussing workplace matters with employees.

Pay Reviews: Evaluating and adjusting employees’ compensation.

Workplace Investigations: Probing into workplace complaints or issues.

Disciplinary Procedures: Actions taken when an employee violates the rules.

Grievance Procedures: The process of addressing employee complaints.

Redundancy and Restructuring: Reorganising the company’s structure, which may result in job losses.

Performance Appraisals: Evaluating an employee’s job performance.

Suspension Meetings: Meetings conducted when an employee is temporarily relieved from work.

Dispute Resolution (Protected Conversations): A private conversation between an employer and an employee about terminating the employee’s contract, which typically cannot be disclosed in an employment tribunal.

Trade Unions: Collaborating with organisations that advocate for workers’ rights.

Dismissal Meetings (SOSR etc.): Meetings conducted when an employee is dismissed from their job due to some other substantial reason (SOSR).

FAQs

How do I sign up? Reach out to us directly or through the ‘Contact Us’ section on our website. After gathering some necessary information and establishing an agreement, you’ll then be able to purchase credits to access our HR Helpdesk.

Will I be speaking to a call centre? No, we’re a team of HR consultants but we keep the personalised level of service through getting to know all of our clients. For more information about us and our values click here.

How long am I tied in for? There’s no tie in and everything is paid in advance.

Do you advise our employees? No, we only advise the business and those you’ve authorised us to speak to. We are ultimately your advisors, and we work with you and your line managers to deliver upon your business goals.

DON’T JUST TAKE OUR WORD FOR IT...

“Sapphire HR are great with giving instant advice as they are quick to respond with help and information.

Our HR Consultant Ashley, is an absolute pleasure to work with. Would definitely recommend. Thank you for always being so helpful and professional..”

Cento Personnel

“Outsourcing our HR to Sapphire has been fantastic, they’ve taken the headache managing HR away from us, everything is done to a high standard and in a timescale to meet everyone’s expectations. I can highly recommend their services.”

NPS Group

“I have found Sapphire HR to be a superb organisation, highly professional and extremely responsive. Advice from Sapphire HR has been invaluable and I have no hesitation in recommending this company.”

Kingfisher Media Limited

“I have been a client of Sapphire HR for 4 years now. Michael and his team are extremely knowledgeable and thorough. They are a great asset to my companies.”

Ambrish Vyas (Social Care & Hospitality Businesses)

“Knowledgeable, friendly team. They have helped me grow the business and team, and steer the people side of the business in what otherwise could have been difficult situations to manage as an SME owner. Sapphire is an invaluable partner to ROAR.”

Roar Digital Marketing

LET’S START SOMETHING GOOD TOGETHER

We aim to work truly in partnership with our client organisations and to develop a high-quality, competent HR Service for all clients, the HR Provider that they can rely on and who gets to understand the culture and vision of your business.