As an independent, family-owned multidisciplinary veterinary referral centre based in South Tyneside, Bridge Referrals provides advanced clinical services, including orthopaedics, soft tissue surgery, neurosurgery, ophthalmology, diagnostic imaging, internal medicine, oncology, and cardiology, to primary care practices across the North of England and Southern Scotland. Led by Practice Manager Toni Moon, who brings over 22 years of management experience across the dental and veterinary sectors, the practice maintains high standards for patient care and collaborative clinical support.

The challenge

Managing changing employment laws as an expanding multidisciplinary team of over 80 staff is challenging and complex. Alongside managing day-to-day HR requirements and training a Practice Support Manager, Toni and the team recognised that they needed additional outsourced expertise to have confidence that their processes were compliant.

The solution

Bridge Referrals partnered with our team so that we could assist in providing flexible support for a busy clinical environment. Using our responsive ticket logging system, Toni could reach us for tailored guidance on complex employee relations and could easily contact us with any policy queries. By partnering with us, Bridge Referrals were able to seamlessly integrate all recent employment law changes into practice operations for complete peace of mind.

The result

The collaboration has allowed Toni and her management team to focus on running and developing the practice, knowing that we’re always close at hand for advice.

Reflecting on the partnership, Toni Moon said:

“Working with Sapphire HR has given me reassurance. Their ticket logging system meant I knew I could access prompt, reliable advice whenever I needed it. Having experienced HR professionals available as a trusted sounding board allowed me to sense-check my decisions, discuss more complex HR issues, and ensure I hadn’t overlooked anything. The support has been invaluable, giving me confidence that I was making informed, compliant decisions while knowing there was always expert guidance available when needed.”

For growing specialist practices managing large teams, having access to trusted commercial HR support makes all the difference. Whether you are training internal managers, integrating new policies, or handling daily HR challenges, we’re here to help. Get in touch for a discussion on how we could support your organisation.